Effective Date: July 2, 2026

At Novaab LLC, we want you to be completely satisfied with our IT and Cloud services. If you wish to cancel a service or a project engagement, you have 14 days from the date of service initiation or contract signing to initiate the cancellation process.

Refund Process

Upon receiving your cancellation request, our team will review the account usage and project timeline to ensure it meets our policy criteria. If approved, we will issue a partial refund of 47% of the paid price. This refund amount deducts administrative setup fees, software licensing allocations, cloud resource provisioning, and other onboarding fulfillment services incurred by Novaab LLC.

Eligibility for Refunds

To be eligible for a cancellation refund:

• The service must not have been fully delivered or completed.

• Associated enterprise software licenses, digital credentials, or cloud deployments must not have been fully activated, transferred, or extensively utilized.

• Please provide your original invoice number or service contract details.

How to Initiate a Cancellation

To start the cancellation and refund process, please contact our customer support team at contact@novaabllc.com with your account and service details. We will guide you through the offboarding steps.

Refund Timeline

Once your cancellation request is verified and processed by our billing department, we will notify you of the approval status. If approved, the partial refund will be processed within a certain number of days, credited back to your original payment method.

Contact Us

If you have any questions or need further assistance regarding our Service Cancellation and Refund Policy, please reach out to us at:

• Email: contact@novaabllc.com

Thank you for choosing Novaab LLC. Your satisfaction is our priority, and we strive to make our service agreements and billing processes as transparent as possible for our valued clients.